Support
Returns &
Refunds
We want every order to be perfect. If something isn't right, we'll make it right.
What We Accept
Damaged on arrival
Bottles that arrive broken, cracked, or with a compromised seal.
Incorrect item
You received a different product or variant from what you ordered.
Missing items
Part of your order was not included in the delivery.
Non-Returnable
Due to the nature of alcohol products, we cannot accept returns of:
Opened or partially consumed bottles
Products returned without original packaging
Orders claimed outside the 48-hour reporting window
Items damaged after delivery due to customer mishandling
How to Return
Report within 48 hours
Inspect your order on arrival. Issues must be reported within 48 hours of delivery.
Email with evidence
Send your order reference and photos of the issue to orders@quenchbeverages.co.
We review and respond
Our team will review within 2 business days and confirm whether a return or refund is approved.
Refund or replacement
Approved claims are resolved by refund to your original payment method or a replacement shipment — your choice.
Refund Timeline
Review period
1–2 business days
Refund processing
5–7 business days
Card credit (banks)
Additional 3–5 days depending on your bank
Refunds are issued to the original payment method only. We cannot refund to a different card or account.